Patient Satisfaction Survey on completion of treatment

Patients who have undergone eye surgery are the best people to ask about how good their vision is and how well a clinic looks after them. At Kirkwood Fyfe each patient’s eyesight is of our utmost concern and that is why we ask our patients what they think of the level of care we provide and most importantly - how well they can see! On completion of treatment, each patient was given the option of ‘Very Happy’, ‘Happy’ or ‘Unhappy’

'Conducted from 5th January 2005 - last updated 13th January 2010'

Laser Eye Surgery How Happy were you with the efficiency of the staff? 100% of patients were happy of which 97.4% were very happy How Happy have you been with the overall standard of care? 100% of patients were happy of which 97.8% were very happy How Happy are you with your Outcome? 99.8% of patients are happy of which 90.7% are very happy We aim to maintain these great results so that all of our patients leave Kirkwood Fyfe feeling happy and confident with their vision and knowing they have been given the best care we can provide. Lois Noble (right) is one of Kirkwood Fyfe’s nurses during eye surgery procedures. She has had Laser Eye Surgery at Kirkwood Fyfe and this allows her the freedom to enjoy her hobby of hill races with the Cosmics runners.
'Conducted from 27th June 2005 - last updated 13th January 2010'
Implant Surgery How Happy were you with the efficiency of the staff? 100% of patients were very happy How Happy have you been with the overall standard of care? 100% of patients were happy of which 97.7% were very happy How Happy are you with your Outcome? 100% of patients were very happy of which 97.7% were very happy

One of our patients explains how implant surgery has greatly improved their life:

"My contact lens prescription was +12.25 and +14.00 without my contacts I was almost blind! From the minute I arrived at the clinic I was put at ease by the very professional staff. Bobby (Mr Fyfe) was very thorough and he explained every step of what he was doing, he advised me on what options I had and I had my left eye done the following week with the other one 14 days later. The transformation was instant, I couldn’t believe the difference. I stayed overnight in a hotel just round the corner, had a check up next morning then on both occasions drove home 120 miles to Falkirk. If you need it I would recommend this clinic to all." (CH 9/4/08)

Some of the reasons why our patients chose Kirkwood Fyfe for their treatment:

"Existing patient - trusted professionalism of team"  (JC 26/08/09)
"Recommended by an Optician"  (MY 3/08/09)
"Highly Recommended"  (AM 4/06/09)
"Recommendation from two friends who had procedure done here"  (CA 11/05/09)
"Reputation and very good reviews from previous patients"  (NC 21/02/09)
“Reputation and Recommendation” (LM – 15/12/08)
“Family member recommended the clinic because of the care they gave after the procedure” (ER – 26/11/08)
“I have been a patient for 8 years and felt that I could trust them” (ML – 15/09/08)
“Patience of staff answering questions before procedure, aftercare available, lots of information given” (CE – 30/08/08)
“Personal Recommendations - felt comfortable with all that was explained at initial appointment” (VS – 22/07/08)
“Know people who have been here and are very pleased with results” (SR – 3/06/08)
“Know other people who have been here and were very satisfied with results” (CD – 28/05/08)
“Local, Staff willing to discuss without pressure to have procedure” (PO – 22/01/08)
“Felt confident and reassured at the pre-screening” (KH – 17/01/08)
“I had heard good comments from previous patients” (JC – 14/01/08)
“Quality of patient care and after-care – The fact that it’s a ‘family’ business rather than a chain. Very honest
and open with the risks and results” (AL – 4/01/08)
“Reputation. Long established company. First impression – Good gut feeling” (DN – 13/12/07)
“Locality and competence of staff” (GT – 4/12/07)
“Heard very good reports about it” (KT – 22/11/07)
“Reputation of company” (KM – 17/11/07)
“Recommended by others” (CS – 9/11/07)
“Local clinic / Not a chain. Professionalism of staff. Good reputation” (GD – 7/11/07)
“Historically excellent standard of service – Reputation and local” (MT – 1/10/07)
“Quality and reassurance. Personal touch” (GP – 6/09/07)
“Location – Reputation” (AA – 27/08/07)
“Reputation” (SM – 25/08/07)
“Recommendation” (KS – 20/08/07)
“Recommendation” (MT – 16/08/07)
“Quality of Care. Good Reputation” (CC – 02/08/07)
“Wanted to be safe. Top marks for everything” (JH – 17/07/07)
“Recommended” (MG – 28/06/07)
“Good Reputation” (KB – 16/06/07)
“The friendly staff” (PH – 7/06/07)
“Confidence in practice” (BS – 5/06/07)
“Closeness and heard good things” (RG – 9/05/07)
“Recommendation” (EH – 8/05/07)
“Recommended by friends – Good reputation” (JM – 10/04/07)
“Personal Recommendation” (HM – 2/04/07)
“Reputation on aftercare” (GS – 23/03/07)
“Your good reputation and efficient service” (JMC – 12/03/07)
“Good reports from previous patient” (AM – 5/03/07)
“Reputation, Level of service” (AC – 26/02/07)
“Reputation for quality of care and service” (RA – 21/02/07)
“I was impressed with the information I was given on my 1st phone call” (DW – 19/02/07)
“I knew a few people who had already had treatment here” (SS – 15/02/07)
“Professional clinic” (RW – 6/02/07)
“Recommended by a friend and has a very good reputation” (MT – 4/02/07)
“Recommended by a friend and her satisfaction with the level of care” (MEP 1/02/07)
“I knew other people that had good results” (MA – 25/01/07)
“Recommendation” (KR –19/01/07)
“My husband had laser surgery here and it was very successful” (RM – 15/01/07)